キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

LiveAgentとは

LiveAgentを無料で始めましょう。あらゆる企業向けに設計された究極のカスタマーサクセス・ソリューションで、素晴らしい顧客体験を作り出すことができます。

LiveAgentの製品詳細

良いポイント:

Liveagent puts Facebook or email in one inbox. This is a very good software that helps both customers and agents.

改善してほしい点:

Nothing so far, still looking for something to complain about.

LiveAgentの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.7
機能
4.6
価格の妥当性
4.7

おすすめ度

8.9/10

LiveAgentの総合評価は4.7/5です。 (キャプテラに寄せられた1,598件のレビューより集計)。

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あなたのレビューを投稿しませんか?

レビューを絞り込む (1,598件)

SHAWN
Sales
認証済みLinkedInユーザー
消費財, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Customer Service Software - If Your're Looking for Basic

4.0 4 年前
動画プレイヤーで日本語字幕を表示できます
Emma
Emma
アメリカのSenior Director Product Marketing
認証済みLinkedInユーザー
病院、ヘルスケア, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Excellent Customer Service for the Price

5.0 11 か月前

製品を使ってみた感想: It was definitely worth the time and effort required to adjust to the new method. Thanks to its structure and features, we were able to reduce a massive message backlog to a much more manageable one.

良いポイント:

LiveAgent's strongest feature is undoubtedly the promptness of their technical support. The fact that it may be altered to suit individual needs is another plus. The ease with which our client may get in touch with us is the third best feature. Not only can I use LiveAgent in my own tongue of Spanish, but it also supports a wide variety of other languages, and everything, including emails and templates, can be changed to display in either my native tongue or the language of my consumers. I can locate anything I need with a quick peek at the dashboard.

改善してほしい点:

If I had to choose a nitpick, it would be that I wish there was more color on the interface; on the other hand, why would you want to clutter up such a simple layout with flashy graphics? LiveAgent delivers just as advertised by devoting maximum real estate to its features.

QualityUnitからの返信

11 か月前

Hey there, It's great to hear that our customizability has been effective for your operations. It's our mission to provide a platform that can be tailored to suit unique business needs. On your point about our simple interface layout, we believe in function over flash to ensure a seamless user experience. We're glad that the transition to using LiveAgent has been beneficial in managing your message backlog. Also, isn't it amazing how variety in language options can open doors to diverse customer bases? Thanks for your kind words about our prompt technical support. We strive to keep this up! - LiveAgent Team

Christian
Christian
アメリカのHuman Resources Manager
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Our support communications are centralized with LiveAgent

4.0 12 か月前

製品を使ってみた感想: The pricing structure is the one thing I'd like to see altered. They've made it possible to aggregate feedback from many channels—including Twitter, Instagram, and Facebook—but unfortunately, doing so costs an additional $39 per channel.

良いポイント:

It's great that we can designate a single administrator to sort incoming emails, allocate them to the appropriate agents, and monitor their responses until the problem is resolved.

改善してほしい点:

The safety, the ease of usage, It's the greatest there is since it's so simple to implement, integrate, administer, and utilize; there are never any misunderstandings or missteps in the communication.

QualityUnitからの返信

12 か月前

Hi Christian, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your everyday work life. Our team is available 24/7 via chat and email so don't hesitate to reach out in case of any questions or issues, including any pricing queries! -LiveAgent team

Ron
オランダのco-owner
プロフェッショナル・トレーニング、コーチング, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Easy to start with liveagent

4.0 先月 新着

製品を使ってみた感想: Nice to work with. Will discover more features soon

良いポイント:

It was easy to start with. Good overview of conversations

改善してほしい点:

Nothing yet.

QualityUnitからの返信

3 週間前

Hey Ron! Thank you for the review :) - The LiveAgent Team

Alberto
スペインのOperations Director
マーケティング、広告, 11~50人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Mediocre lifecycle management

3.0 3 年前

製品を使ってみた感想: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.

良いポイント:

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

改善してほしい点:

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

検討した類似製品: Zoho Desk Zendesk Suite

LiveAgentに切りかえた理由: price affordable and worthy features

QualityUnitからの返信

3 年前

Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.

Loizos
キプロスのAssistant Risk Manager
スポーツ, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

Efficient and Robust Customer Support Solution

4.0 4 週間前 新着

製品を使ってみた感想: LiveAgent was reliable and efficient, enhancing our customer support with its robust features and integrations.

良いポイント:

I loved LiveAgent's seamless integration.

改善してほしい点:

The interface felt a bit cluttered at times.

QualityUnitからの返信

3 週間前

Hey Loizos, thanks for your feedback! We're glad to hear you found LiveAgent reliable and efficient. We understand that the interface could feel cluttered at times. Your input is valuable, and we're always working to improve. If you need more help or have questions as you explore our features, feel free to reach out. - The LiveAgent Team

osema
ヨルダンのInfrastructure Lead
金融サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Intelligent assistant to improve response time and distribute service load efficiently

5.0 4 週間前 新着

製品を使ってみた感想: LiveAgent has simplified our customer service system and enabled us to enhance our capabilities to respond more efficiently. It is wonderful that his organizational abilities and records enable us to better investigate all the details, identify areas of deficiency, and work to constantly improve them. It is wonderful that it has enhanced transparency and contributed to enhancing customer confidence in our services.

良いポイント:

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently.

改善してほしい点:

There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response.

QualityUnitからの返信

3 週間前

Hi Osema, Thank you for your positive review! It's great to hear that LiveAgent is benefiting your team. We also appreciate your feedback on enhancing notifications. We'll consider this for future updates to improve your experience further. Feel free to reach out anytime. - The LiveAgent Team

Filipe
ポルトガルのCo-Owner
レジャー、旅行、観光, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Provides collaborative ground where teams can work efficiently in a shared inbox

5.0 4 週間前 新着

製品を使ってみた感想: Time-sensitive and efficient. It is simple to setup and get running. Best for managing complex support requests.

良いポイント:

This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.

改善してほしい点:

LiveAgent normally fulfill my requests and I have no issues at this time.

QualityUnitからの返信

3 週間前

Hi Filipe, Thanks for your review! It's great to hear that LiveAgent helps your team work efficiently. If you ever do encounter any issues, feel free to reach out anytime. - The LiveAgent Team

Imam
アメリカのHR Manager
不動産, 11~50人規模の会社
使用期間: 1年以上
投稿経路

My Experience With LiveAgent

5.0 2 か月前 新着

良いポイント:

The software comes with great live chat features It is a great help desk solution It makes handling IT ticketing easy

改善してほしい点:

All we ever needed LiveAgent has offered. No dislikes.

QualityUnitからの返信

先月

Hi Imam, Thanks for sharing your positive experience with LiveAgent :) We're glad to have met all your needs. If you have any other questions or need further assistance, feel free to reach out anytime. - The LiveAgent Team

Nathalie
アメリカのLicensed Sales Agent
保険, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

You Need This To See What Your Website Visitors Are Looking For!

5.0 2 か月前

製品を使ってみた感想: My experience with LiveAgent has been refreshing. It super simplifies the communication process with both existing customers and prospects.

良いポイント:

Pro Tip: Get LiveAgent and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc....

改善してほしい点:

Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages.

QualityUnitからの返信

2 か月前

Hey Nathalie, thanks for your positive feedback! We're glad to hear that LiveAgent has made it easier for you to connect with your customers :) If you ever have any questions or need assistance, feel free to reach out. We're here 24/7 to help! - The LiveAgent Team

Zain
ヨルダンのSelf-employed
資本市場, 自営業
使用期間: 1~5か月
投稿経路

Good lovely

5.0 先月 新着

良いポイント:

LiveAgent is known for its comprehensive and intuitive features that enhance customer support. Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities. These features enable businesses to streamline their customer service processes and provide efficient and effective support to their customers

改善してほしい点:

LiveAgent can be a bit steep, especially for users who are not familiar with customer support software. Additionally, some users have expressed the need for more advanced reporting and analytics features within the platform. It's important to note that these opinions may vary depending on individual preferences and requirements.

QualityUnitからの返信

先月

Thank you, Zain, for your detailed review. We're glad you find LiveAgent's multi-channel support and automation features useful. We understand that it can take some time for new users to get familiar with the platform. If you need help with advanced reporting and analytics, please reach out to our support team available 24/7. - The LiveAgent Team

Guy
ベルギーのOwner
美術、工芸, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

We needed an upgrade for our support app and decided to switch to LiveAgent. We're very happy we did

5.0 5 年前

製品を使ってみた感想: The biggest benefit we get from LiveAgent is being able to communicate with customers and immediately see their order history (shopify integration) and their previous messages with our support team. This saves time for both us and the customer.

良いポイント:

The plethora of functionalities and having all support channels in 1 app: live chat, email, social and phone. I also highly value great support. A great app with mediocre support is not a great app. So, besides all the options in the app I was also happy to find LiveAgent has a great support team themselves.

改善してほしい点:

Compared to our last support app the dashboard feels very cluttered, but LiveAgent also has lots more functions, so it's not a big deal. Once you're used to it, you don't notice it anymore.

検討した類似製品: Freshdesk

LiveAgentに決めた理由: We needed a solution that also integrated with social & phone. In Help Scout there was a work around option to achieve this but it didn't really fit our needs. So we started looking for reviews of other apps and asking other business owners what they used. LiveAgent came up a couple of times as the best solution. When we saw there was a deal for a lifetime license we decided to give it a go and we never looked back.

切り替える前の製品: Help Scout

LiveAgentに切りかえた理由: There was a lifetime license deal on LiveAgent, so we decided to give it a try. We were happy with the app, so there was no need to also give freshdesk a try.

QualityUnitからの返信

5 年前

Hello Guy, thank you very much for nice review. We appreciate it. Have a nice day :)

Robert
カナダのAssistant Client Services Supervisor
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Live-Agent is for you!

4.0 4 年前

製品を使ってみた感想: Overall Live agent has made our office more productive and has allowed us to better track current and past events. We have been trying to use more and more of the features of the system in our day-to-day work. As we do we are finding more and better ways to organize our data and track our metrics. This is allowing us to better see where we are spending our time and better hire new employees. In using Live-Agent in day to day use the auto-tagging, rules, colourization of emails, and search functionsm make dealing with problems and solutions so much faster. We better understand and find what we want and better know who to bring into client issues. When I started we have 5 employees and all used outlook. The about of control and organization Live-Agent allows has put us lightyears ahead.

良いポイント:

I find the organizational tools the best thing about Live-agent. I started with an Outlook based system and searching for emails even a week old was a test in agony. With Live-Agent the ability to auto organizes our emails, with tags, persons, folders, custom filters, timed colouring, etc has made dealing with emails so much easier. I rarely have to search for more than a min to find what I want. In dealing with an ever-growing team is important to have a smooth onboarding process. I am quickly and easily able to explain the basics of Live-Agent to a new team member and when necessary limit there flow of work so as not to overwhelm them. I can also see what they are writing and have open so I can keep an eye on their reply if needed. The contact list has made dealing the new clients much easier as is the managing of who is on an email chain. Since we often need to curate information it is a relief to know we are in control of who sees what when. We currently have a small knowledge-based but we hope to expand its use over the next year and make that a large part of how we use the system.

改善してほしい点:

At times the email chains can get quite bloated as more replays are added to them. This can make a new person coming into the chain not feel they can find what they want. Also, the general search for emails is great but the in email search I find a bit limiting. It can be hard to find the exact message with the information I need sometimes.

QualityUnitからの返信

4 年前

Dear Robert, thank you very much for your honest and complex review! We are very happy to hear that LiveAgent is helping you in your day to day work and that you are using all the features -tags, custom filters, folders, etc. to help you find anything that you need! We understand that managing a business is not an easy thing and that is why we wanted LiveAgent to speed up things for you and your employees. Either when replying to a ticket, where you can use our features of "Canned messages" and/or "Predefined answers" and templates, or filters tags, etc. that help you look for any ticket you need and also not to forget the feature of "Recent tickets" where you can see all the previous tickets with a specific contact directly in the ticket without having to go back to the main inbox. Regarding the bloated email chains, I can pass this on to our developers. Feel free to shoot us an email at [email protected] if you have any idea of how exactly you would like it to work! :)

Christopher
アメリカのFounder & President
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Great all in one solution.

5.0 4 年前

製品を使ってみた感想: Overall, we have one product for web, email, chat, and phone support.

良いポイント:

It was easy to get started and provides an all in one solution for helpdesk and support. The fact that it can connect to our website and provide chat as well as a knowledge base was great... but adding the capability of Phone Support through VOIP connections gives it an edge over almost everything out there. It's very customizable and we haven't found any issues with making it do what we need it to do. The support folk are good and answered all questions we had, but frankly we didn't really need them too much when we got started. They have continued to fix bugs and add features, so it's an active and live product that keeps getting better.

改善してほしい点:

The UI could be a lot better. It's not bad, but it's not super great either. It takes a while to learn how to use the interface as some aspects aren't obvious. Once you know them, it's not bad, but it should be more obvious how to use it.

検討した類似製品: Conversational Cloud Crisp

LiveAgentに決めた理由: We found the package of features more substantial and the price was excellent.

切り替える前の製品: Crisp

QualityUnitからの返信

4 年前

Hi Christopher, thank you for your honest feedback! I am very glad to hear that you have managed to set everything up according to your needs as LiveAgent was developed in a way that each customer can custom the whole automation part and other features to their needs as we understand that business can be different from one to another :) Feel free to shoot us an email at [email protected] with suggestions on improving the UI or any other suggestions you might have! We would be more than happy to pass that on our developers :)

Federico
Federico
ウルグアイのCCO
認証済みLinkedInユーザー
レジャー、旅行、観光, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

B2B portfolio management

5.0 4 年前

製品を使ってみた感想: I thought it was going to be a more difficult change or that the system was not going to adapt to our business due to its low cost. Pleasantly I can say that the experience has been very good: the whole organization has quickly acquired it and helps us to work more orderly and with the peace of mind that information is not lost among so many communication channels, since LiveAgent centralizes almost all of them.

良いポイント:

What I like most about LiveAgent is that we didn't lose the personalization that our business requires, on the contrary, we managed to improve it by being more agile with response times by removing the dependence on responses and email forwarding with many people in CC to handle a single sale. All the actors in the sales process can participate simultaneously if necessary, centralizing and keeping the information available to everyone. The tagging system of the tickets is very useful when prioritizing, the departments and the assignment allow to order and define who is responsible at each stage. We can set up our own ticket and contact fields, so we can manage the software as we need to. Finally, the biggest beneficiary is our client, who receives a better service.

改善してほしい点:

I would like to be able to mention an agent who receives a notification about any comment on the ticket. Anyway, the system has a chat or an internal call that can be made about the tickets and they help a lot when it comes to teamwork.

QualityUnitからの返信

4 年前

Thank you so much for your kind and complex feedback, Federico! I am thrilled to hear that LiveAgent plays a role in the improvement of a way that your business handles customer support! Our software is making sure that no ticket will be missed or skipped and it also allows all the agents to see who is working on which ticket so that agents can easily avoid double-work! We also wanted to make sure that LiveAgent will be affordable for any business regardless of its size! :) Just know that you can always reach us 24/7 via chat on our website! :)

Frederico
ラトビアのHead of Customer Service
消費者サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Great cooperation with Liveagent

5.0 4 年前

製品を使ってみた感想: So far it is great!
I am looking forward to new features such as Whatsapp, Chatbot and Call rotation, and, I am sure we will improve our usage of the software even better.
Keep doing the great job you are doing!

良いポイント:

I like that Liveagent provides such close support to our team, never leaving our agents without a reply. Also, they care about the customers and provide close interaction with us.

改善してほしい点:

It is not that easy when different departments are integrated into the platform, and, it requires some time to set up all the functionalities, so they are not colliding

検討した類似製品: LiveChat Zendesk Suite

LiveAgentに決めた理由: The range of features offered by Live agent, as well as the organization provided, the pricing, and, the connection of the Call center as well.

LiveAgentに切りかえた理由: They had a great price quality indicators in most of the review websites. In addition to that, I had a very friendly key account manager, which was always ready to provide answer to my questions

QualityUnitからの返信

4 年前

Hi Frederico, Thank you very much for such an excellent review. We are so pleased that LiveAgent continues to be the right fit for you and your company after more than two years! Our team is happy to hear you have been satisfied with the support and that we have been able to take care of any issues along the way. Stay tuned for more updates coming your way to make LiveAgent even better. Happy to have you on board!

Nitin
Nitin
インドのSenior Graphics Designer
認証済みLinkedInユーザー
情報技術、情報サービス, 5,001~10,000人規模の会社
使用期間: 6~12か月
投稿経路

Easy and helpful tool only for live chat services or live customer support

4.0 2 年前

製品を使ってみた感想: Even with lots of features bad support system might make this application little annoying. Overall Liveagent is easy to use helpdesk that tracks everything in real time. Comparably affordable, easy to deploy and if they add custom support email for every agent then this tool is best in class.

良いポイント:

Lots of helpful features among which one that helps SEO of our website. I have heard lot from other companions about this brand and that made me recommend this to my team. Its again easy to deploy tool like many of the new tools but you don't need to entirely change your website structure code to implement this and that inclined us towards LiveAgent. One more thing that highlighted while we I was on trial that it had a video chatting service that definitely solved many internal issues with customers.

改善してほしい点:

LiveAgent should work on their interface as its not much easy for non technical person. Lots of other application even if they lack features but they are easy to use. Their support hangs many times and I need to wait half or 1 hour to get a support from their team regarding any issues and that's sometimes annoying.

検討した類似製品: tawk.to

LiveAgentに切りかえた理由: Tawk.to is basic chat tool and had lots of bugs in their initial release. I got reviews from my other companions about live agent and I have started using it and comparably liveagent was much better than tawk.to.

QualityUnitからの返信

2 年前

Hello Nitin! Thank you for your review. We're glad to see that you are happy with the product. As for our Customer Service, it is very unusual that you will be waiting for that long. Could you please share with us your ticket number on [email protected] and we'll look into it. - LiveAgent Team

Sarah
Sarah
アメリカのSystem Administrator
認証済みLinkedInユーザー
情報技術、情報サービス, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

LiveAgent is professional for agent and customer

4.0 2 年前

製品を使ってみた感想: It's excellent that customers may leave a note or utilize the knowledgebase to solve issues when agents are unavailable (for example, outside of business hours). It's great that many people may work on a ticket at once, and we can all see who's working on what and how they've responded.

良いポイント:

Just do it! Superb assistance, interesting and expertly presented content, and a thoroughly professional demeanor throughout. Because of how user-friendly it is for salespeople and consumers alike, our business has no plans to switch providers. Many customers have been helped by a live person who answered their concerns or resolved their issues immediately, eliminating the need for them to wait on hold.

改善してほしい点:

It's not like I love the pause button or anything. I'd rather have the option of setting an away status that sends a busy signal to the customer while I take a quick break for whatever reason (comfort, food, etc.). However, the IT assistance is excellent, and while I agree that some features, like scheduling store hours, are overly difficult, I appreciate the effort.

QualityUnitからの返信

2 年前

Hello Sarah, thank you very much for your amazing review! We appreciate you sharing your feedback with us and we are thrilled to see you satisfied with our solution not planning to switch to any other provider. Feel free to send us more details about how exactly you imagine the feature of setting an away status via chats on our website and we will be happy to report it to our developers for our future improvement. Until then, you can put yourself on pause at any time so that no chats/calls would ring to you and your colleagues could also see that you are currently on a pause. You can also reach us via email at [email protected] at any time! :)

Lillian
Lillian
アメリカのHuman Resources Generalist
認証済みLinkedInユーザー
病院、ヘルスケア, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

LiveAgent is a complete help desk system

4.0 12 か月前

製品を使ってみた感想: I converted our company helpdesk to Live Agent a year ago due of its affordable, easy-to-use features. The option to save frequently used responses as "canned messages" was a major factor in our decision to migrate to Live Agent; however, we have subsequently discovered that the platform also provides many other useful capabilities.

良いポイント:

LiveAgent has exceeded my expectations after trying various other products. The product is user-friendly, improves my team's reaction time and customer satisfaction, and gives us access to useful data for future development. When I have a query, I like that I get an answer quickly.

改善してほしい点:

I wish we could regularly incorporate social media communications. There is a Facebook plugin, however it is unreliable and unpredictable. I'm hoping that in the future there will be a more robust option for incorporating social media messages.

QualityUnitからの返信

12 か月前

Hi Lillian, Thank you very much for your feedback. We are glad that LiveAgent has been a good fit for you and that you have been satisfied with the benefits it brings to your customer care. Our team works hard everyday to further improve the system, including introducing new channels so stay tuned for great updates coming your way! -LiveAgent team

Linda
Linda
アメリカのHuman Resources Generalist
認証済みLinkedInユーザー
病院、ヘルスケア, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

A well-organized and straightforward ticketing system

4.0 12 か月前

製品を使ってみた感想: The email template feature has been very helpful, as it has allowed us to present our brand in a new light to our customers, communicate with them in a way that is both clear and thorough, and ensure that the information we provide can be easily absorbed by them.

良いポイント:

LiveAgent provides excellent customer service options, the foundation of which is instant messaging that allows for seamless data exchange in real time. Our team's internal communication has also increased, allowing us to better track and analyze our work, as well as appropriately organize our work and make all of our daily duties much more collaborative.

改善してほしい点:

To be completely transparent, we have experienced issues with our internet connection, which has hindered the flexibility of our work system because, without a stable internet connection, our real-time messaging system would be rendered useless.

QualityUnitからの返信

12 か月前

Hey Linda, Appreciating your feedback and your highlighting of the real-time messaging feature. It's great to know it's helped your team collaborative efforts and improved client relationships. Agree, the dependency on a stable internet connection is fundamental for top performance and we hope your connection issues no longer disrupts the service. Lovely to learn that our emailing templates are making a notable impact as well. Thanks again for sharing! - LiveAgent Team

Sai
英国のSales And Marketing Specialist
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Full-featured, All-in-one and powerful live-chat support platform.

5.0 11 か月前

製品を使ってみた感想: My user experience is definitely great. I really like how this tool handles multiple business communication, including email, live chat, and social media on one single place. This allows us to provide excellent customer support service.

良いポイント:

LiveAgent has been one of the most crucial and powerful tools we've been been using to boost our customers relationship and our ROI oflate. I really love how this tool is very user-friendly and easy-to-use generally for any one with or without any tech-savvy experience. The support is one of the most standout and highly effective thing with LiveAgent because they're very user-friendly and responsive 24/7. Using LiveAgent we've been able to increase our productivity and relationship with our customers and hence we've been able to meet most of their needs on time through the help of our support team.Through real-time live chat we've been able to attend to our customers queries on time and resolve a lot of problems on time rather than opening tickets which would take time. For this tool is a game changer and improve productivity of the service agents has been also added advantage.

改善してほしい点:

The only thing I should LiveAgent should consider is adding more integration options. Nevertheless everything else is great and moving on well.

QualityUnitからの返信

11 か月前

Hey Sai, Thanks for your thorough review. It's great you find LiveAgent crucial in boosting customer relationships and ROI. Our aim remains to be user-friendly and provide responsive, round-the-clock support. We're all about productivity enhancements and real-time problem resolutions to keep those customer relationships strong! Your note about more integration options is heard and appreciated. Switching to us from Freshdesk because of our cost-effectiveness and features truly validates our work. Making sure you have a great user experience while handling multiple business communications in one place is what we strive for. Many thanks once again, - LiveAgent Team

Luke
オランダのHelp Desk Analyst
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Easy-to-use and all-in-one help desk and live-chat support platform. Elevate customer experience.

5.0 11 か月前

製品を使ってみた感想: I like how perfect this help desk tool is and easy to use plus it has perfect security which meets our standards. Great user experience.

良いポイント:

LiveAgent is a full-featured and easy-to-use to use customer support platform and offers very robust and scalable features and one of its powerful and reliable features is the live-chat which is very great in helping us to resolve the customers issues on real-time and also the fact I can manage the contact forms. I also appreciate the automation feature which is time saving and makes our business processes much easier. I also like UI which is very user-friendly and easy to navigate through so it's make it easy for the first time users.

改善してほしい点:

Nothing. LiveAgent will be remain to best help desk and live-chat support platform. I love how dedicated and supportive the customer support team has always been. The set-up and configuration was smooth and easy.

QualityUnitからの返信

11 か月前

Hi Luke, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied both with the system's features and the support provided by our team. Keep up the amazing work! -LiveAgent team

Ben
英国のManager
デザイン, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Simplified support in one place

5.0 昨年

製品を使ってみた感想: Live Agent has helped me respond to customers quicker over whatever communication they chose to use. It also means I can easily see past interactions with a customer when they contact us again, allowing me to come across as much more personal to them. The organisation of tickets is excellent, distributing them by department, or agent workload etc. This has definitely closed the gaps in our customer service response, making sure nothing falls through the cracks.

良いポイント:

The integration of multiple customer channels into one inbox. Customers can send me facebook messages, comment on posts, emails, contact form submissions etc. and they all come into one inbox. When I reply the message goes back to the customer using whatever system they used.It make us look super responsive on any platform!

改善してほしい点:

The interface is a little dated and could do with a refresh. the iOS app is limited and doesn't have access to canned responses etc.

検討した類似製品: Help Scout

LiveAgentに切りかえた理由: Price and ease of inbox.

QualityUnitからの返信

昨年

Hi Ben, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you when it comes to providing better customer care. Our team is working hard to improve the UI of both the web-app and our mobile app so keep an eye out for future updates! -LiveAgent team

Faith
Faith
ケニアのAccount Manager
認証済みLinkedInユーザー
食品、飲料, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Kudos to LiveAgent for being a champion in customer support. Exceptional and brilliant software.

5.0 昨年

製品を使ってみた感想: The experience from our end has been a reliable one. From implementation to usage, LiveAgent has always been at the top most level in ensuring that we are able to meet our customer support delivery needs in the best way we know how. This allows us to give our customers a satisfying experience by delivering real-time support to their inquiries and ensuring they are always contented with the services that we offer.

良いポイント:

LiveAgent dashboard is clean and the Graphical User Interface is simplified making it an outstandingly easy to use tool. A that LiveAgent does best is allowing the customer support team to always be available for the customers by offering real-time and up-to-date resolution and customer support services. The user support is 24/7 available and very helpful. It has a lot of plugins which allows you to connect it with other products in use like Google Forms, MailEnable among many others. The livechat option is very impactful as it allows customers to easily and quickly reach out for customer support services. Also, it makes it possible for you to deliver quality and satisfying customer support to your customers through multiple support channels ensuring total customer satisfaction at any given time.

改善してほしい点:

LiveAgent ease of usability is key to its success in ensuring that customer support services are delivered in the most reliable and effective way possible. I have used this product for a while and i can confidently say that there no feature which is difficult to use or any feature that i would want to be added.

QualityUnitからの返信

昨年

Hello Faith! Thank you for your review of LiveAgent! It's awesome to see that our effort to make the platform reliable and easy to use is paying off :) Keep up the good work! - LiveAgent Team

Silvester
Silvester
ケニアのCivil Engineer - Inspector of Works
認証済みLinkedInユーザー
機械・産業工学, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Give customers the most reliable and easily accessible support services with LiveAgent

5.0 昨年

製品を使ってみた感想: We have been using LiveAgent for help desk and support services and true to its words, we have seen a great transformation on our customer support system. Now, we are able to respond to customer requests much quicker and easily and have given our customers easily accessible customer support services at all times.

良いポイント:

LiveAgent is a futuristic customer support platform which allows you to respond to you customers requests and communicate with them through multiple platforms in the likes of WhatsApp, Facebook, Twitter, Facebook, Gmail and others. This product is very easy to use for both the support staff and the customers making it possible to have a smooth customer support system within the organization. It offers outstandingly easy to use ticketing system which helps you to effectively receive, manage and respond to tickets. Also there is a live chatting function which customers can use to quickly reach out to the support team allowing proactive communication.

改善してほしい点:

Using LiveAgent is very easy and you don't need to posses any special skills. Also the support is very efficient and is 24/7 available so you are assured of quality user support every single step of the way.

QualityUnitからの返信

昨年

Hey Silvester! It's great to hear about how LiveAgent has transformed your customer support system. Our primary goal is to make it easy for businesses like yours to have smooth and accessible communication with colleagues and customers. We appreciate the acknowledgement of our efficient 24/7 support – it's paramount that we assist users in every step of the way. Looking at your industry, we know how important timely communication and problem-solving are in civil engineering, so we're pleased that we can contribute in this aspect. Thank you for your feedback and recommendation, we're happy to have you onboard using LiveAgent. All the best! - LiveAgent Team

Tim
ドイツのOwner
マーケティング、広告, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

All-in-one support solution

5.0 5 年前

良いポイント:

I love LiveAgent! In the past, I always used the same communication channels for business and private, or at least they were on the same device. Situations like this were quite common: I wanted to have a Skype call with my best friend, and suddenly a customer notices that l am online and sends me support messages via direct message. My messages used to be all over the place, you have a phone call with a customer, suddenly you get a WhatsApp support request three days later. Or some customer who lives in a different time zone calls you at 3 AM because they forgot about where you live and you forgot to turn off your phone. With LiveAgent I am streamlining my entire communication. I created a support@email address for my domain and forward any incoming email to LiveAgent. | also linked my contact form on my website via Zapier to create an instant ticket. Instead of giving customers my Skype ID, I use the built-in video call feature in LiveAgent, so there are no unforeseen interruptions. Voice calls can be integrated as well including a real landline phone number, which is cool. The chat Widget can be fine-tuned to only appear under certain conditions, for example, if someone is spending 15 seconds or more on the pricing page. Overall this tool allows me to have strong boundaries and office hours with customers. | am going to use the second user account for my assistant and then use the routing emails to automatically assign all tickets to him. This dramatically frees up my time

改善してほしい点:

The design is slightly outdated and it was a bit complicated to find everything during setup.

QualityUnitからの返信

5 年前

Thank you very much fot your nice feedback. we are happy that you are satisfied with us :) We still working on our improvement :) Have a nice day