キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Autotask PSAとは

カスタマイズ可能なソリューションには、プロジェクト管理、CRM、サービスデスクが含まれ、時間および請求を同じデータベースで統合することができます。

Autotask PSAの製品詳細

良いポイント:

Autotask has helped us track our technicians' time, our sales process, and to remain ever mindful of our revenue and profitability. Autotask is purpose-built for our industry, and it shows.

改善してほしい点:

The integration with Datto RMM did not work properly tickets not being created, sometimes slow and issues when logging in to the portal.

Autotask PSAの評価

評価ポイント

使いやすさ
3.9
カスタマーサービス
4.1
機能
4.2
価格の妥当性
4.0

おすすめ度

7.7/10

Autotask PSAの総合評価は4.3/5です。 (キャプテラに寄せられた134件のレビューより集計)。

Autotask PSAを使用したことがありますか?

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レビューを絞り込む (134件)

Kavindu Githsara
Kavindu Githsara
スリランカのSystem Specialist
認証済みLinkedInユーザー
Eラーニング, 11~50人規模の会社
使用期間: 1年以上
投稿経路

The Inside Scoop on Autotask PSA

5.0 昨年

製品を使ってみた感想: While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services.

良いポイント:

I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless.

改善してほしい点:

Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly.

Ravi
Ravi
アメリカのCEO
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Still a good product post acquisition

4.0 8 か月前

製品を使ってみた感想: Autotask is great, billing processes and automation are top notch, it is a very mature platform.

良いポイント:

We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich.

改善してほしい点:

Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask.

Bruce
アメリカのCTO
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Autotask PSA is an ERP for MSPs

4.0 2 か月前

製品を使ってみた感想: Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations.

良いポイント:

Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs.

改善してほしい点:

In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities.

diane
アメリカのCoordinating assistant
コンピュータ、ネットワーク・セキュリティ, 自営業
使用期間: 1~5か月
投稿経路

It Does What It Says - And That's It

3.0 2 か月前 新着

良いポイント:

Easy functionality is important because i work as a one man team

改善してほしい点:

the support is impossible to get through to in critical times

Lachlan
オーストラリアのDirector
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Business management made easy

4.0 9 か月前

製品を使ってみた感想: Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent.

良いポイント:

Easily record issues within tickets and allocate time to bill within one page.

改善してほしい点:

Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult.

Jeff
アメリカのPrincipal
情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Feature rich - alway improving

5.0 9 か月前

製品を使ってみた感想: Autotask has been a great product. We have been extremely pleased to see how the Kaseya purchase has positively impacted the product. We continue to see feature rich updates and improvements in the product that make use easier. We are excited about our future and continue to use his platform.

良いポイント:

Autotask is a feature rich PSA for the manage services business. The dashboard feature is extremely convenient to help in finding information easily. There are a lot of automation capabilities within the product.

改善してほしい点:

It can be a little bit clicky as far as driving into menus to get to desired pieces of information. Once you understand how the system works, it does become easier to implement and change. I would invest resources and time into understanding how it’s all put together, so you can take full advantage of the features. I also highly recommend using their consulting services to onboard this product. It’s too big of an investment to wing it.

Simon
英国のDirector
情報技術、情報サービス, 自営業
使用期間: 2年以上
投稿経路

検討した類似製品:

Autotask a sledge hammer for a nut?

4.0 2 年前

製品を使ってみた感想: Overall its doing the job so we continue to use it. It is expensive for what it is but if its not broke don't fix it.

良いポイント:

Its thorough and excellent when working with multiple organisations.

改善してほしい点:

Its very convoluted. This means its very flexible for sure but it can also be a bit of a mine field.

Elizabeth
アメリカのOwner
情報技術、情報サービス, 自営業
使用期間: 6~12か月
投稿経路

検討した類似製品:

Great for Large Teams

4.0 5 年前

製品を使ってみた感想: Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.

良いポイント:

Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.

改善してほしい点:

This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.

Ben
アメリカのDirector
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Autotask Tops CW and other Ticket Systems

5.0 2 年前

製品を使ってみた感想: Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through.

良いポイント:

Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used.

改善してほしい点:

Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing.

Micheal
アメリカのMarketing Director
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Autotask PSA Is an Insightful and Reliable Solution

5.0 2 か月前 新着

良いポイント:

Autotask PSA has brilliant and easy to use features. The capabilities of Autotask PSA are excellent.

改善してほしい点:

I do not dislike Autotask PSA at all. Autotask PSA has been the best.

Katie
アメリカのDirector of Operations
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

A PSA to handle everything from ticketing to invoicing; Extremely customizable

4.0 5 年前

製品を使ってみた感想: My overall experience with Autotask PSA, from implementation to daily use, has been very favorable. I would highly recommend this software due to its versatility and ability to be customized. Our company was not taking full advantage of all modules (contracts and invoicing, specifically), which was detrimental to our overall efficiency. My recommendation would be that anyone considering this software look to implement all facets of the software for the best result.
Autotask PSA has an extensive FAQ library, webinars (live and recorded) and tutorials for new Administrators and users. Customer support was also very helpful when we had specific questions or issues, and there is a handy scheduling feature for technical support chats.

良いポイント:

Autotask PSA is an extremely customizable tool. Different departments can have customized ticket categories, including Issue Types, priorities, resources, ticket status, due dates, workflows and notifications (and more) to fire off based on the rules associated with each category. The updates to the software in the last 18 months have improved the user experience. For example, when viewing a ticket, all pertinent information is available on the screen, from the ticket details to the activity history and even the company and contact information. It is simple to add "User Defined Fields" which are custom fields specific to your company or industry that you can add to Companies, Tickets, Contracts and more. There are several different 'modules' that are all included in the PSA license (no add on fees to take advantage of them). These include contract details, tracking sales leads and opportunities, generating invoices and syncing with Quickbooks and other financial software. The reporting module has a myriad of popular reports available with the option to customize each. Advanced reporting users can also create their own reports from any of the available data entry fields, including User Defined Fields. Timesheets and Expenses are tracked in this tool, including available vacation and sick time. Time off requests can be approved by authorized users. Users have access to widgets to quickly display data and metrics. Completely integrated with Datto/Autotask RMM tool.

改善してほしい点:

There is a large learning curve when implementing this software. It is a common mistake to create a lot of customization (UDFs and workflows) because the Administrator is not familiar with the modules or the best practices of the software. Creating custom reports can be very cumbersome due to the vast number of options and fields available. When creating a new ticket, time entry or activity entry, a new window opens in the browser (which was an annoyance for some team members).

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Solid solution with lots of integrations

4.0 3 年前

製品を使ってみた感想: Overall Autotask has been a solid solution for our MSP. As we grow, we continually discover features within the PSA that we didn't know we had and/or needed. This has helped keep our costs down since we don't have to add additional toolsets from other vendors.

良いポイント:

Autotask PSA allows us to handle much of our work from a single platform. Their extensive integration with vendors allows us to quickly link to items, such as asset details, directly from the service ticket. The integration with distributors helps with contract management, as purchased licenses with the vendor automatically get added to the service contract in Autotask.

改善してほしい点:

The design feels dated and not as intuitive as other solutions we've tried and in spite of several new releases, the overall UI doesn't appear to be changing.

Hesham Gomaa Elmasry
エジプトのEDI Product & Project Manager
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

Very effective ticketing and project management tool

4.0 6 年前

良いポイント:

Ticketing with Autotask saving a lot of time and efforts, it facilitates the communication between all stakeholders including our clients, allows internal notes on the ticket controls what the client can see and what is not, adding user defined fields allows us to generate more meaningful reports related to our business and our needs. Managing projects is very productive with Autotask, as I can create a project and add some phases, and for each phase I can add what ever required tasks with a very effective hierarchy, also it updates the phase's status automatically when all related tasks completed. It has a very powerful dashboard to list all project's status and other very helpful statistics, also the recent feature saves a lot of time searching for the same issue or ticket I just opened from a while. It is very reliable, bugs free, has no performance issues an with a very good and friendly UI.

改善してほしい点:

Why there is no feature to generate Project management charts like, network diagrams, WBS, Gantt charts from the current open projects?

Ivan
アンゴラのManaging Partner
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Our hub for delivery of Managed Services

5.0 昨年

良いポイント:

I really appreciate the level of customization that we can implement on tickets, assets and workflows. It allows us to reflect our specific needs on the app, and avoid mistakes. The interface is very pleasant as well, altough I am not a fan on the recent changes following Kaseya's purchase. Just not a fan of theyr color and fonts, and it lost a bit from the previous UX.

改善してほしい点:

It can be complex to implement and overwhelming. In particular, there should be some help in order to ensure the basics can be setup in accordance to best practices without much effort. There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later realize a lot of changes are required to fix some incorrect first steps.

John
英国のOperations director
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Used for 5 years+

5.0 昨年

良いポイント:

Good dashboarding for presenting data. Report self service is okay. Good integration between crm and service desk.

改善してほしい点:

Cmdb is weak and clunky. Would be better if solution included some of the 3rd party tools needed to be an efficient MSP.

Bryan
アメリカのDirector of Business Development
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

AutoTask Reviee

3.0 9 か月前

製品を使ってみた感想: AutoTask gets the job done and I have used it for many years, but I’m sure better alternatives exist. Kaseya has thankfully taken over the product and they are making regular efforts to improve it.

良いポイント:

It gets the job done and is a competent ticketing platform.

改善してほしい点:

Convoluted design. Way too many menus. Not easy to navigate. Having to always put a ticket in edit mode for every little change is annoying. The product feature suggestion board is a waste of time. People have to vote on your suggestions before they’re considered. The system is not great.

Derek
アメリカのCIO
使用期間: 2年以上
投稿経路

I have been working with ATP for 10+ years now

3.0 7 年前

良いポイント:

It is great for startup companies but not for companies that are growing and offers tools like big boy enterprise applications, and you can get up and running quickly.

改善してほしい点:

I have been suggesting in the forums for years to have a way to remove in a simple and easy "select all" for graphics that are attached from the email parser and clutter up tickets, and no response. Recently I was in a webinar and pointedly asked about why this was not included in the update and crickets..... it is the little things that annoy folks over time, and having to scroll through every signature graphic and html goop and clean up ticket for easier use. The support staff for plugins like procurement and sales are also annoying...

Jonathan
アメリカのApplication Support Team Lead
使用期間: 2年以上
投稿経路

Great overall system

4.0 7 年前

良いポイント:

I really like the templates for tickets and other automation that can be done with this system. I don't use this for any billing or project management anymore but have in the past. I was not impressed with either of those two feature sets but it has been about 2 years since I've used them. The basic reports are good for getting a fundamental view of your ticket metrics

改善してほしい点:

Inline image support should be extended. Should be easier to email out attachments from ticket notes. Email parser seems to have some intermittent problems where the email is not converted to a ticket. Reporting capabilities need some serious overhaul - only the most basic reports/info are available.

Jahiezer
ベネズエラのDesarrollador
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

All you need to make a tickets in one page

4.0 6 年前

良いポイント:

A very helpful tool for working into the online world and have a controll for all your transactions ith the clients no matters the place in the world they are. The UI is really nice, thouhg is not the most pretty, have the most frecuently tools in ne page and make the proces faster. I work with people allover the world and this app help us to integrate our work and make a more faster process

改善してほしい点:

One of the most problematic issues that i see is in the securyty, is not real levels, everyone wit acces can do anything they want to, so you must have complety trust in the person you give acces, but in bussines fully trust is not enough. Also dislike the fact that they use te user computer time becouse i work with people in diferents time zones and that make some notes and tickets get to confuse

Baldeep
英国のIT Consultant
使用期間: 2年以上
投稿経路

Powerful Helpdesk

4.0 6 年前

良いポイント:

This helpdesk has a lot of functions. With all the data teams enter in the working day this can help accounts departments with invoicing in bulk with time constraints.

改善してほしい点:

For the end user there are a number of fields to input. For example in an MSP work environment, you need to enter the company before the individuals name. Having that requirement slows down input and confuses the customer. The mobile app needs improvement. More investment on making this easy to use on mobiles and tablets is key to allowing engineers to work in the field.

Tharini
Tharini
スリランカのSoftware Engineer
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Good PSA but the API requires major developments and functionality enhancements

4.0 5 年前

製品を使ってみた感想: Overall a good PSA however needs major improvements to the API because right now it feels like they made it just to show off they have an API because it has so many limitations.

良いポイント:

Feature rich.Good for documentation and tracking tickets and device details. The workflow system is good.Mostly flexible.

改善してほしい点:

Not user friendly- takes time to learn. API needs a lot of development - cannot merge using API, Attachment size limit that doesnt make sense at all? Reporting section can be certainly improved. Allows only three IP's to the warehouse.

Josh
アメリカのProject Manager
使用期間: 2年以上
投稿経路

Autotask make managing our IT department a piece of cake.

5.0 7 年前

良いポイント:

This software has allowed us to centralize a number of system we used to have as separate systems, and also ties seamlessly into our existing ERP software. It's changed the way we handle our work flows, and project management, and made ticketing and billing simple.

改善してほしい点:

The only down side I can really see that we had with the software was the learning curve. It was a little different to get used to at first, but not I'm not sure what we did without it.

Karen
アメリカのRegistered nurse
病院、ヘルスケア, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Ticket management simplified with the help of Autotask

5.0 2 年前

製品を使ってみた感想: My overall experience would be two thumbs up! it isn't another ticket managing system I would prefer rather than Auto task. I feel like I'm going to be with it for a long time

良いポイント:

Auto task can integrate with almost any third-party software you can imagine it can create tickets on its own from alerts received from third-party vendors, can close tickets when it notices the devices back online all by itself and on and on and on. With auto tasks if you want to automate or just keep track of your tickets or service calls it's so simple

改善してほしい点:

If you've never used auto task before it can feel overwhelming. There is so much you can click on and view that most users have a hard time learning everything it can do

Jamie
アメリカのHelpdesk Specialist
使用期間: 2年以上
投稿経路

I have been working in IT for well over 10 years and used many ticket tools, by far the best.

5.0 6 年前

良いポイント:

Can make tickets quickly and easily and anytime I have trouble I can contact support by phone or chat and they are always super helpful. I also like the email to ticket functionality.

改善してほしい点:

When people send an email to our support address and CC other people on it, others will reply all and create additional tickets and Autotask does not do anything to prevent this, it just creates duplicate tickets.

Dean
アメリカのMarketing Analyst
コンピュータ、ネットワーク・セキュリティ, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Autotask PSA Review

4.0 6 年前

良いポイント:

Autotask PSA is a comprehensive software that includes everything from CRM capabilities to project workflow and automation tracking. The wide range of business functions covered is outstanding.

改善してほしい点:

As a marketing professional, I would have liked to see more CRM capabilities, account linking, automatic messaging, more classification and in-depth users.