124件の結果
Capterraが無料の理由
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Slackの詳細
Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered. Try Slack with your team for free. Slackの詳細
Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done. When your team needs to kick off a project, hire a new employee, deploy...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
CRM, task management, time tracking and billing for teams, agencies, freelancers and consultants. todo.vuの詳細
todo.vu is a productivity suite delivering a unique blend of CRM, task management, time tracking and billing functionality. todo.vu is ideal for freelancers, consultants and teams of any size who strive to achieve improved efficiency, quality and transparency. todo.vu is absolutely free for freelancers and all pricing plans are capped at the cost of 11 users i.e. pay for 11 and get unlimited. todo.vuの詳細
todo.vu is a productivity suite delivering a unique blend of CRM, task management, time tracking and billing functionality. todo.vu is ideal for freelancers, consultants and teams of any size who...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
InfoCision is a provider of traditional call center services to advanced training, quality, and efficiency services. InfoCisionの詳細
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, & increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data & demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, & a full range of robust outbound/inbound SMS/MMS text message options. InfoCisionの詳細
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, & increase customer...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is the industry's favourite customer support software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations.
Zoho Desk is the industry's favourite customer support software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B tech-enabled companies.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus… on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus…...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Build better customer relationships with the #1-rated Business Messenger.
Intercom is a Customer Communications Platform. With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Intercom is a Customer Communications Platform. With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels.
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support.
Issues, tickets, complaints, and more; whatever you call it, we solve it. With your choice of Issuetrak’s cloud or on-premise software, unlimited free end users can submit, edit, and close tickets — and thanks to our easy multichannel submission options, they won’t need training to do it. Improve and automate your workflows, manage visibility, and make reports a breeze with dashboards. Take advantage of our Active Directory integration, asset management module, and much more!
Issues, tickets, complaints, and more; whatever you call it, we solve it. With your choice of Issuetrak’s cloud or on-premise software, unlimited free end users can submit, edit, and close tickets —...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
The best booking app to integrate a fully branded solution for your enterprise, SaaS product or sales team.
If you are looking for a fully branded white label solution for your B2B software business, or an enterprise looking for an internally branded version of our software (YourCompanyBooking vs Bookafy) for your staff and customers to use... Or you are a reseller, marketer or integrator, we can help. Our product is robust... Yes, we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more.
If you are looking for a fully branded white label solution for your B2B software business, or an enterprise looking for an internally branded version of our software (YourCompanyBooking vs Bookafy)...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Build interactive decision trees that help your customers guide themselves to the right answer the first time.
Zingtree makes it easy to create interactive FAQs, knowledge bases, and troubleshooters. Powered by no-code decision trees, Zingtree helps you solve two common issues: Users often don¿t know what they¿re looking for, and don¿t know where to find it even if they do. With Zingtree, you instead guide your users to the right answer on their own, deflecting support tickets in the process.
Zingtree makes it easy to create interactive FAQs, knowledge bases, and troubleshooters. Powered by no-code decision trees, Zingtree helps you solve two common issues: Users often don¿t know what...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Hiver is a Gmail-based customer support solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer support, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer.
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer support, right from the tool they are already familiar with - Gmail. This means they...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Powerful and affordable issue tracking software solution that can be configured to your exact needs.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner....

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Get 10 tools in 1 to increase website conversions and improve visitor’s experience with heatmaps, user recordings, live chat and more.
Learn why your visitors aren’t converting and how you can grow sales and capture leads with Lucky Orange. Installation takes a few seconds and doesn’t require coding experience. With 10 tools for the price of one, Lucky Orange’s suite of conversion rate optimization tools includes Dynamic Heatmaps, Session Recordings, Live Chat & Live View, Visitor Profiles, Surveys, Announcements, Form Analytics, Conversion Funnels, and a Realtime Dashboard. Get started today with a 7-day free trial.
Learn why your visitors aren’t converting and how you can grow sales and capture leads with Lucky Orange. Installation takes a few seconds and doesn’t require coding experience. With 10 tools for the...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Sprinklr helps enterprises provide world-class customer support across 35+ channels—powered by the industry’s most advanced AI engine.
Sprinklr is the only enterprise-grade customer support solution trusted by 90% of the world’s top 100 brands. Sprinklr Modern Care leverages the industry’s most advanced AI engine to help companies identify and solve customer issues across 35+ modern channels from a single, unified platform—ensuring faster, more positive brand interactions at scale. Leave point solution chaos behind with Spinklr, the world’s first and only Unified-CXM platform.
Sprinklr is the only enterprise-grade customer support solution trusted by 90% of the world’s top 100 brands. Sprinklr Modern Care leverages the industry’s most advanced AI engine to help companies...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Simplify and grow your business with your own custom Logicbox.
Logicbox helps companies grow by combining every facet of your business into a single, customized, cloud-based system. From account and lead management, CPQ and production, to invoicing, purchasing and inventory management, to distribution, installation and service, Logicbox streamlines and scales your critical daily processes. Choose Logicbox and get real-time visibility into all aspects of your operations, enabling you to grow your business and increase profitability.
Logicbox helps companies grow by combining every facet of your business into a single, customized, cloud-based system. From account and lead management, CPQ and production, to invoicing, purchasing...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
eDesk is the #1 eCommerce customer support tool for online retailers.
eDesk is the #1 eCommerce customer support tool for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly integrated with over 70+ channels such as Amazon, eBay, Shopify and Facebook, eDesk centralises your eCommerce support tickets into one inbox for easy handling. It combines rich order data with AI-powered automations to help remote teams deliver a five-star customer experience.
eDesk is the #1 eCommerce customer support tool for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Kommunicate is a human+bot hybrid platform for real-time, proactive, and personalized support for growing businesses.
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce.
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS &...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Quiq is the platform for the next generation of digital conversations. Engage consumers with messaging, live chat, and bot solutions.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq's Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.quiq.com.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq's Conversational...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Get a free 14 day trial with no upfront payment
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Acobot is an artificially intelligent chatbot that uses machine learning to engage with your customers automatically.
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others.
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers.
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations.
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. The collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. The...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of records. Watch our co-branded video with the AppExchange team. Read our customer success stories or read the stellar reviews they leave us (5-star rating on Salesforce's AppExchange and top-rated app in partner management). TomTom uses us to supercharge their partners, why don't you?
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Modern cloud-based online community and knowledge base software. Engage your customers and employees with your own branded community.
Forumbee provides an integrated cloud-based community forum and knowledge base platform. Engage your customers and scale product support with an online user community for your product or website. Customer can access your help content, engage in Q&A, share product feedback and discuss best practices all in a single hub.
Forumbee provides an integrated cloud-based community forum and knowledge base platform. Engage your customers and scale product support with an online user community for your product or website....

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Supportbench is a customer support software system that helps companies navigate through complex customer relationships efficiently.
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining all the tools you need into one single platform. Easy to use, migrate to, adaptable, and scalable, which is why Fortune 500 companies like 3M chose us to manage their most valued customers. After all, once you get your customers, it's our job to ensure you keep them.
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Powerful live chat software built for super fast customer support.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales....

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Blitzz empowers Customer Support, Sales & Field Service teams with remote video, AR & AI without an app download.
Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow.
Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
Sparkcentral by Hootsuite offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact solution integrating a wide range of asynchronous communication channels. Explore the full potential of CX by managing all your messaging channels from one platform. It is easy to use and integrates seamlessly with other external platforms or software.
Sparkcentral by Hootsuite offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact solution...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理
eKMS helps your customers and agents quickly and intuitively find the information they need.
eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.
eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and...

機能

  • ナレッジベース管理
  • ライブチャット
  • メール管理
  • CRM
  • サービス水準合意 (SLA) 管理