257件の結果
Capterraが無料の理由
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Twilioの詳細
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Twilioの詳細
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Genesys Cloud CXの詳細
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Genesys Cloud CXの詳細
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
ICTContact is automated and advance contact centre software solution supporting both inbound and outbound call centres. ICTContactの詳細
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact centre software solution supporting both inbound an outbound call centre functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with Webrtc based webphone and agent panel with full CRM integration options using REST APIs. ICTContactの詳細
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent LiveAgentの詳細
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. LiveAgentの詳細
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Dialpadの詳細
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Dialpadの詳細
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
XCALLY is an innovative omnichannel communication solution designed to manage Customers’ relationship in a simple way. XCALLYの詳細
XCALLY is an innovative omnichannel communication solution. It has been designed to manage Customers’ relationship in a simple, efficient and effective way, all seamlessly in a unified and integrated platform: SMS, email, fax, phone calls, video and social (Facebook, WhatsApp, Messenger, WeChat, etc.). XCALLY is currently installed in over 60 countries, growing… XCALLYの詳細
XCALLY is an innovative omnichannel communication solution. It has been designed to manage Customers’ relationship in a simple, efficient and effective way, all seamlessly in a unified and integrated...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Elevate your customer service with cloud-native call center software. Call Center Studio empowers you to serve customers anywhere. Call Center Studioの詳細
Elevate your customer service with cloud-native contact center software. Operating an effective business is more important than ever. Call Center Studio offers cloud-based contact center software, empowering you to serve customers anywhere. With an intuitive interface, set up easily and train agents in minutes. Listen to recordings, use AI tools to improve your CX. With powerful reporting and super-responsive customer service, you get 24/7 support from a dedicated team. Call Center Studioの詳細
Elevate your customer service with cloud-native contact center software. Operating an effective business is more important than ever. Call Center Studio offers cloud-based contact center software,...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Speech analytics solution that improves performance, quality management and customer satisfaction. VoiceAnalyticsの詳細
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. VoiceAnalyticsの詳細
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Axiom cloud contact center. The ultimate in flexibility and ease of integration Axiomの詳細
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams. The ultimate in flexibility and ease of integration, Axiom gives BPO Communication Centers all the tools they need to provide high level, personalized service to clients worldwide. Axiomの詳細
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimizati...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web browser, desktop application, or desk phone with features ranging from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management.
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork.
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management....

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails,...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing. MiCloud Connect lets you move communications and collaboration to the cloud with confidence.
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing. MiCloud Connect lets you move communications and collaboration to the...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Make every phone conversation count and give time back to your reps with 80+ CRM, helpdesk, and software integrations.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 80+ CRM, helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 9,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 80+ CRM, helpdesk, and other critical business tools to surface the...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best-rated telephony solutions. Grab a local phone number from 140+ countries and take advantage of 70+ smart calling features. CloudTalk integrates with your existing helpdesk, CRM and eCommerce software. Start with a 14-Day trial for FREE.
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Front is the leading customer communication hub that allows companies to offer tailor-made service at scale, across all channels.
Yes—you can scale and remain human. Front is a customer communication hub that combines the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to send the best replies faster, keep messages organized across channels, and always maintain a personal touch. As your needs change, Front's flexible workflows change with you. Teams of 5 and 5,000 alike use Front to scale their communication without compromising on quality or efficiency.
Yes—you can scale and remain human. Front is a customer communication hub that combines the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. Integrate and make calls from your CRM. Increase your team¿s productivity. Reduce staff training time. Easy setup. No expertise needed. Your teams will never miss a costly call again. No more supervision worries with remote workers.
Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive,...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
RingCentral Contact Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Cloud-based Power Dialer/CRM - Dial up to 80 contacts/hour, instantly drop voicemail, email, SMS, manage contacts and close more sales.
Powering millions of calls monthly, for thousands of clients. PhoneBurner's power dialer helps you reach 60-80 contacts hourly, with no additional software. Drop voicemails, send 1-click emails and SMS based on call outcome, and automate call logging and workflows. Track email opens and attachment views. Get KPI reporting and call recording. Increase live answers with Local ID. Automatically distribute leads. Use our CRM, or integrate with Salesforce, Zoho, Hubspot, Zapier and many more.
Powering millions of calls monthly, for thousands of clients. PhoneBurner's power dialer helps you reach 60-80 contacts hourly, with no additional software. Drop voicemails, send 1-click emails and...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Leading global provider of AI-powered omnichannel cloud contact center software.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services....

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-ad...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Fully featured VoIP SIP softphone, available on Mac, Windows, iOS and Android. Auto-answer, call transfer, hold and recording.
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution.
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync.
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date.
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Streamline your sales, marketing and service processes to manage a complete customer journey on a single Creatio platform.
Creatio is a global software company providing a leading low-code platform for process management and CRM that connects the dots between marketing, sales and customer service. Midsize and large organizations can now efficiently manage the complete customer journey from lead to order, and to ongoing account maintenance. Creatio has been widely recognized by key industry analysts, including Gartner, Forrester, Nucleus Research, Ovum, ISM and received multiple prestigious awards.
Creatio is a global software company providing a leading low-code platform for process management and CRM that connects the dots between marketing, sales and customer service. Midsize and large...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Improve the quality of customer interactions and stay in touch 24/7 with reliable Voiptime Contact Center software.
Provide superior customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment. Order reliable VoIP lines with affordable rates in 200 countries.
Provide superior customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Avaya OneCloud UCaaS helps creates natural connections, whether human or digital, across all communication channels.
Avaya OneCloud UCaaS (formerly Avaya Aura Contact Center) helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing.
Avaya OneCloud UCaaS (formerly Avaya Aura Contact Center) helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes,...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
FluentStream is a business phone system that provides all the communications features you need at the best price possible.
FluentStream provides communications software that helps your business better serve your customers. Their voice, video, text, and analytics services make it easy to manage and review all of your communications - allowing you to make better business decisions.
FluentStream provides communications software that helps your business better serve your customers. Their voice, video, text, and analytics services make it easy to manage and review all of your...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Improve your call center technology and discover a UCaaS platform packed with capabilities and omnichannel conversation intelligence.
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and manage all of your conversation channels, calls, chats, forms, and texts in one platform. More than 100,000 users trust CallTrackingMetrics' omnichannel platform to unify communications for their marketing, sales, and service teams.
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット
Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users. Vonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity.
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing,...

機能

  • キュー管理
  • CTI (コンピューター電話統合)
  • エージェント・インタフェース
  • チャットボット