690件の結果
Capterraが無料の理由
Pipedriveは、販売チームの業務を管理する販売管理ツールです。取引成立に向けた活動に専念することができます。 Pipedriveの詳細
Pipedriveは、営業活動における顧客体験の重要性を真に理解しています。強力な機能と統合を備えた使いやすい営業用CRMを使用することで、営業担当者は特に重要な業務に集中できるようになります。営業担当者が開発したCRMをお試しください。顧客についての理解や、取引成立に向けた活動で、苦労する時間を減らすことができます。 Pipedriveの詳細
Pipedriveは、営業活動における顧客体験の重要性を真に理解しています。強力な機能と統合を備えた使いやすい営業用CRMを使用することで、営業担当者は特に重要な業務に集中できるようになります。営業担当者が開発したCRMをお試しください。顧客についての理解や、取引成立に向けた活動で、苦労する時間を減らすことができます。

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Algonomy is the only independent personalization provider, driving digital growth and loyalty for brands, retailers, and B2B companies. Omnichannel Personalizationの詳細
Algonomy (previously Manthan-RichRelevance) is the global leader in personalization, driving digital growth and loyalty for over 200 retailers, DTC brands, and B2B companies. Algonomy leverages advanced AI to deliver 1:1 personalized experiences, in real-time and at scale. With a unified, real-time user profile, we enable marketers and commerce leaders to pivot from campaigns/products to customers, without having to choose between tactical conversion goals and long-term customer lifetime value. Omnichannel Personalizationの詳細
Algonomy (previously Manthan-RichRelevance) is the global leader in personalization, driving digital growth and loyalty for over 200 retailers, DTC brands, and B2B companies. Algonomy leverages...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Unified platform for customer experience management with powerful social listening, publishing, reporting & engagement features. Falcon.ioの詳細
Falcon.io is a unified platform for social media and customer experience management. This platform is a one-stop solution for any marketer's social listening, engagement, publishing, measuring and benchmarking needs. Falcon helps marketers deliver more personalized brand experiences across all digital touchpoints, based on enriched customer profiles. This platform features a highly intuitive and collaborative UI and is complemented by the best support team in the business. Falcon.ioの詳細
Falcon.io is a unified platform for social media and customer experience management. This platform is a one-stop solution for any marketer's social listening, engagement, publishing, measuring and...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Bitrix24は、世界中で800万社が利用する業界トップクラスの無料の顧客体験・顧客関係管理プラットフォームです。 Bitrix24の詳細
Bitrix24は、世界中で800万社が利用する無料顧客成功および顧客関係管理プラットフォームです。クラウドまたはオープンソースのコードにアクセス可能なオンプレミスで利用できます。無制限のリード、案件、連絡先、企業、見積書、請求書、予約のスケジューリング。無料プランには、メールマーケティングとテレフォニーも含まれます。高度なバージョンには、営業およびマーケティングの自動化、バルクSMS、キャンペーン管理、複数のパイプラインのサポートが含まれています。18の言語に対応しています。 Bitrix24の詳細
Bitrix24は、世界中で800万社が利用する無料顧客成功および顧客関係管理プラットフォームです。クラウドまたはオープンソースのコードにアクセス可能なオンプレミスで利用できます。無制限のリード、案件、連絡先、企業、見積書、請求書、予約のスケジューリング。無料プランには、メールマーケティングとテレフォニーも含まれます。高度なバージョンには、営業およびマーケティングの自動化、バルクSMS、キャンペー...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Easy-to-use | Award Winning | Survey platform with plenty of powerful features. Works on all devices. Survioの詳細
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and professional looking surveys that work on all devices. | Join more than 3 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL security Survioの詳細
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Get understanding of your customer experience and the impacts of change by relating their journey to your internal business framework. iGrafxの詳細
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your business architecture.The iGrafx Business Transformation Platform provides the ability to break down silos and see clearly the relationships between that customer experience and your internal strategies, capabilities, processes, people and systems allowing you to clearly understand the impact of change. iGrafxの詳細
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Freshdeskは、世界中で40,000社以上の企業が優れたカスタマー・エクスペリエンスを実現するために活用している、使いやすいカスタマー・サポート・ソフトウェアです。 Freshdeskの詳細
Freshdeskは、カスタマー・サービスのための強力なソリューションを提供する、クラウド・ベースのヘルプデスク・システムです。Freshdeskでは、メール、電話、ウェブWeb、チャット、ソーシャルからでの会話が統合され、チャネル間の問題解決が容易になります。Freshdeskでは、ワークフローの自動化、便利なセルフ・サービス・オプションの提供、SLAの管理、レポートの生成も可能です。ブリヂストン、HP、Harvard University、DHLなど、40,000を超える顧客がFreshdeskを使用しています。 Freshdeskの詳細
Freshdeskは、カスタマー・サービスのための強力なソリューションを提供する、クラウド・ベースのヘルプデスク・システムです。Freshdeskでは、メール、電話、ウェブWeb、チャット、ソーシャルからでの会話が統合され、チャネル間の問題解決が容易になります。Freshdeskでは、ワークフローの自動化、便利なセルフ・サービス・オプションの提供、SLAの管理、レポートの生成も可能です。ブリヂスト...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent LiveAgentの詳細
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. LiveAgentの詳細
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Userlikeの詳細
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Userlikeの詳細
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
魅力的で、プラットフォームに依存しない、美しいアンケートが作成できます。中小企業や大企業、および個人が、フィードバックを収集できるようにします。 SurveyLegendの詳細
SurveyLegendは、プラットフォームに依存しない、魅力的な次世代のオンライン・アンケートです。中小企業や大企業、および個人が、モバイル・フレンドリーの見事なアンケートを作成できるようになります。 これで、PCまたはタブレットで見栄えの良いアンケートを作成し、自在にアンケートをカスタマイズできます。また、収集したデータを、人目を引く、インサイトに満ちたグラフィックで表示することができます。アンケートの作成は、ドラッグ・アンド・ドロップで簡単に行うことができます。市場調査の専門家でなくてもツールを利用できます。 SurveyLegendの詳細
SurveyLegendは、プラットフォームに依存しない、魅力的な次世代のオンライン・アンケートです。中小企業や大企業、および個人が、モバイル・フレンドリーの見事なアンケートを作成できるようになります。 これで、PCまたはタブレットで見栄えの良いアンケートを作成し、自在にアンケートをカスタマイズできます。また、収集したデータを、人目を引く、インサイトに満ちたグラフィックで表示することができます。...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Nicereply is a customer satisfaction survey tool for support teams. Create and send one-click surveys to measure CSAT, NPS & CES. Nicereplyの詳細
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company - Send post-resolution email surveys automatically after resolving a ticket - Ask customers for feedback at the bottom of every email - Increase survey response rates by 200% - See data in helpdesk and set triggers based on it - Customize surveys in terms of branding, questions and scales Nicereplyの詳細
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
We can help you in setup up Customer Experience processes (NPS, CSAT, CES). Try our world class support. Integrate with your software. Startquestionの詳細
One of our advantages biggest advantages comparing to big brands are affordable prices and world class customer success team. We can help you setup, integrate and automate your customer experience processes. Startquestionの詳細
One of our advantages biggest advantages comparing to big brands are affordable prices and world class customer success team. We can help you setup, integrate and automate your customer experience...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. EngageBayの詳細
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. EngageBayの詳細
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
With Facelift Cloud, we provide a multi-certified solution that combines all components for professional social media marketing. Facelift Cloudの詳細
Facelift Cloud The world-leading social media management tool with active users in over 50 countries worldwide. Facelift Cloud combines all components of social media management in one smart tool. The software helps you to manage your activities on all relevant channels centrally and efficiently. Suitable for all company sizes. Facelift Cloud enables brands, agencies, and public institutions to successfully achieve their business objectives. The tool is ISO 27001 certified. Facelift Cloudの詳細
Facelift Cloud The world-leading social media management tool with active users in over 50 countries worldwide. Facelift Cloud combines all components of social media management in one smart tool....

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee & Customer Experiences Zonka Feedbackの詳細
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software to transform the way you manage Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels: iPad, Tablets, Smartphones, Online, Email, & SMS. Zonka Feedback helps you reach from customer experience and feedback to customer delight by giving the best platform to Measure, Analyze and Grow. Zonka Feedbackの詳細
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software to transform the way you manage Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. SurveyMonkey Enterpriseの詳細
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. SurveyMonkey Enterpriseの詳細
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Improve your Customer Experience and nurture your clients throughout their entire lifecycle on a single and affordable platform. Frogedの詳細
The best software to provide a personalized experience to your Clients. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . Try our 7-day FREE Trial Frogedの詳細
The best software to provide a personalized experience to your Clients. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Cannyの詳細
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Cannyの詳細
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
InnerTrends customers make more actionable growth decisions with their user data than any other analytics tool on the market. InnerTrendsの詳細
What if your product analytics tool actually knew your business, not just your data? Track the right data and actually get valuable insights! InnerTrends is the only product analytics + data science tool that maps your unique software business to your data to provide built-in reporting. No need to be a data scientist! All the reports are in plain English, offering you actionable insights so that you can optimize your entire SaaS customer journey! InnerTrendsの詳細
What if your product analytics tool actually knew your business, not just your data? Track the right data and actually get valuable insights! InnerTrends is the only product analytics + data...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Wonderflowの詳細
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow Unified VoC Analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Wonderflowの詳細
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonder...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
JustLikeAPI is an advanced data extraction API service that allows companies to analyze and respond to reviews from a single place. justLikeAPIの詳細
Want to gather more insights into your customers' experience? JustLikeAPI is just the right tool! JustLikeAPI is an advanced data extraction API service that enables companies to access, monitor, analyze and respond to reviews, or other data related to user accounts across dozens of review sites or social networks from a single place. justLikeAPIの詳細
Want to gather more insights into your customers' experience? JustLikeAPI is just the right tool! JustLikeAPI is an advanced data extraction API service that enables companies to access, monitor,...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Customer Voice runs and optimizes marketing campaigns, analyzing all data and conveying them to business knowledge. Customer Voiceの詳細
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping behavioral criteria. Collect and process feedback in some minutes and turn it into valuable insights. Offer a personalized CX, grow returning customers, optimize marketing campaigns, cut processes costs, and improve employee proactiveness with just one tool! Customer Voiceの詳細
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and...

機能

  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
With over 200,000 paid accounts and millions of users, Hootsuite powers social media for organizations around the world, from the smallest businesses to the largest enterprises. Build your brand, strengthen connections with customers, and drive results business leaders care about by integrating social across your whole organization. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
With over 200,000 paid accounts and millions of users, Hootsuite powers social media for organizations around the world, from the smallest businesses to the largest enterprises. Build your brand,...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Zendesk Support is the leading help desk software built for better customer experiences.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
顧客リーチのより良い方法が必要ですか? Fivestarsはカスタムのロイヤルティ自動化プラットフォームであり顧客を2倍の成功率で呼び戻しています。
顧客リーチのより良い方法が必要ですか? Fivestarsはカスタムのロイヤルティ自動化プラットフォームであり、テキスト、Eメール、モバイル・アプリのマーケティング・ツールで顧客を2倍の成功率で呼び戻しています。無料で提供するカスタマー・タッチスクリーンで、顧客登録を簡単に行うことができます。AutoPilotとUnlimited Promotionsを通じて、適切なオファーを適切なタイミングで顧客に自動的に連絡することで、認知度を維持しましょう。また、当社は顧客の訪問と消費行動に関する詳細なレポートも提供します。
顧客リーチのより良い方法が必要ですか? Fivestarsはカスタムのロイヤルティ自動化プラットフォームであり、テキスト、Eメール、モバイル・アプリのマーケティング・ツールで顧客を2倍の成功率で呼び戻しています。無料で提供するカスタマー・タッチスクリーンで、顧客登録を簡単に行うことができます。AutoPilotとUnlimited Promotionsを通じて、適切なオファーを適切なタイミングで顧...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
A feedback management platform for organizations of all sizes that seamlessly automates data collection and analysis.
SoGoSurvey's feedback management platform seamlessly automates data collection and analysis for organizations of all sizes. From designing and distributing a questionnaire to analysis and closing the loop, the platform does everything with ease and at a level of sophistication that is rare in the industry. SoGoSurvey is differentiated by its best-in-class, 24/7 customer support, deep analytics, industry-leading data security, and its ability to scale with organizations' growing needs.
SoGoSurvey's feedback management platform seamlessly automates data collection and analysis for organizations of all sizes. From designing and distributing a questionnaire to analysis and closing the...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Create interactive forms & surveys (and so much more). Give your audience the experience they deserve so you get the data you need.
You need data to power your business and you also care about how your audience experiences your brand. Whoever your audience is, one thing's clear: sharing information through forms & surveys should be easy, fun, and flawless on any device. By the way, Typeform integrates with over 500 of your favorite apps. Send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience. Typeform: forms & surveys for the people.
You need data to power your business and you also care about how your audience experiences your brand. Whoever your audience is, one thing's clear: sharing information through forms & surveys should...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days.
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram,...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Podium makes it easy for your business to deliver an optimal customer experience by bringing all your channels into a single inbox.
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and even email, all organized and simplified in an intuitive way to allow you to deliver the best experience. No more jumping back and forth between seven different accounts and lead sources; manage every customer communication simply and quickly, with the personal interactions that your customers want.
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Use Hotjar Session Recordings to identify pain points and blockers in the customer journey.
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey.
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey.

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
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  • 予測分析
Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with...

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  • レポート/分析
  • 顧客セグメンテーション
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  • 感情分析
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  • 予測分析
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
Birdeye is an all-in-one Customer Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Birdeye is an all-in-one Customer Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Yotpo, the leading eCommerce marketing platform, integrates data-driven solutions for reviews, loyalty, SMS marketing, and more.
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack.
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty,...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
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  • 予測分析
Alchemer is the only customer-experience and VoC solution that helps small and mid-sized companies become truly customer-centric.
Alchemer is the only customer-experience (CX) and voice-of-the-customer (VoC) solution designed to help small and mid-sized companies transform into truly customer-centric organizations by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer - from finding them to keeping them.
Alchemer is the only customer-experience (CX) and voice-of-the-customer (VoC) solution designed to help small and mid-sized companies transform into truly customer-centric organizations by making...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
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  • 予測分析
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews.
White-label review management for marketers, agencies, SEO specialists and enterprises. Grade.us has 10,000+ users automating the review generating process on sites like Google, Facebook and 100+ industry-specific review sites. Reach unhappy customers to improve their brand experience. Monitor reviews across 100+ review sites so you always know whats being said about your company. Turn your best reviews into SEO-friendly web and social content. Social proof for your business.
White-label review management for marketers, agencies, SEO specialists and enterprises. Grade.us has 10,000+ users automating the review generating process on sites like Google, Facebook and 100+...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale.
Influitives allows you to build a community and invite advocates-customers, partners and employees-to complete activities: referrals, product reviews, social media posts, and more. As they complete these activities, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem perks and privileges. Easily report on all activities completed, and integrate with your CRM and more to incorporate advocacy into every step of the customer journey.
Influitives allows you to build a community and invite advocates-customers, partners and employees-to complete activities: referrals, product reviews, social media posts, and more. As they complete...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
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  • 予測分析
Front is the leading customer communication hub that allows companies to offer stellar customer experiences at scale.
Turn every interaction into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to collaborate to proactively engage with customers and deliver personalized responses, so your customers always feel like the most important one.
Turn every interaction into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
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  • 予測分析
Swell helps prospects find your business through online reviews, converts website visitors, & turns customer interactions into revenue.
Swell is a reputation management platform that helps local businesses get new customers & upgrades their customer engagement with personalized automation. Swell does this by helping prospects find your business through online reviews, rank higher in search results, and modernizes the way businesses communicate by converting website visitors into customers. Swell is optimized for customers’ preferred communication method of SMS messaging. These solutions turn customer interactions into revenue.
Swell is a reputation management platform that helps local businesses get new customers & upgrades their customer engagement with personalized automation. Swell does this by helping prospects find...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
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  • 予測分析
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
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  • 感情分析
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  • 予測分析
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
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  • 予測分析
The Ultimate Patient-1st Engagement Solution. For 20 years SR has been the benchmark by which all others measure themselves.
The Ultimate Patient-1st Engagement Solution. For 20 years SR has been the benchmark by which all others measure themselves. And we’re still leading! Let us show you what you should expect from an integrated, patient acquisition and engagement solution! As the individual practices we started out serving have grown, we’ve added specialized features for multi-unit operations. We now support many of the nation’s largest health systems and retail-based networks.
The Ultimate Patient-1st Engagement Solution. For 20 years SR has been the benchmark by which all others measure themselves. And we’re still leading! Let us show you what you should expect from an...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Improve the customer experience with Pendo. Curate the perfect first impression with an intuitive, frustration-free experience.
Deliver digital experiences that customers love with Pendo. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and automatically drive users to the features that benefit them the most. Improve customer engagement by curating the perfect first impression as well as a frustration-free experience at the start of the customer journey.
Deliver digital experiences that customers love with Pendo. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire...

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  • レポート/分析
  • 顧客セグメンテーション
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  • 感情分析
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  • 予測分析
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

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  • レポート/分析
  • 顧客セグメンテーション
  • ネガティブ・フィードバック管理
  • マルチチャネル・データ収集
  • 感情分析
  • アンケート/投票管理
  • 予測分析