430件の結果
Capterraが無料の理由
Confluence makes information accessible to your whole organization. Use it to capture and preserve all important data and updates. Confluenceの詳細
Making information accessible to your organization is important now more than ever. Confluence can serve as your company’s primary Knowledge Management Software tool. Use it to capture, preserve, and organize your most valuable assets. Whether it be company updates, project plans, or other important intel, keep it accessible and trackable with Confluence. Confluenceの詳細
Making information accessible to your organization is important now more than ever. Confluence can serve as your company’s primary Knowledge Management Software tool. Use it to capture, preserve, and...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Freshdeskの詳細
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple languages, managing content in bulk to save time, using filters to work on specific content, setting up a robust approval process. It is also possible to leverage the AI-powered bots to help customers find relevant answers while keeping them engaged. Freshdeskの詳細
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent LiveAgentの詳細
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to submit tickets. Reduce customer wait times, the workload of your agents, as well as the time spent on resolving tickets. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. LiveAgentの詳細
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Bitrix24の詳細
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24! Bitrix24の詳細
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Available in cloud and on-premise with open source code access. Share and...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Caspioの詳細
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Caspioの詳細
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Tribe is a free and cloud-based knowledge management solution that helps you leverage crowd-sourced content and employee contribution. Tribeの詳細
Tribe helps businesses build a dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing communities within a matter of days. Save resources, reduce tickets, and scale support by enabling self-service. Organize different types of content by creating Spaces (public and private) for efficient content discovery. Generate insights from the candid conversations between customers. Tribeの詳細
Tribe helps businesses build a dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
For larger organizations with more then 20 users. Compliance version control, workflow, Web, desktop & mobile device ready. Free API FileHoldの詳細
Compliance is based on the FileHold docment management software for more than 20 users. FileHold scales to support thousands of users and millions of documents. Installed on premise or the cloud, desktop and mobile device ready. Automated document Workflow and Approval processes. MS Office Integration, version control, secure user groups, powerful search, document scanning with OCR. Free documented API, optional AD integration, SharePoint, e-signature and 2 factor autorization capable. FileHoldの詳細
Compliance is based on the FileHold docment management software for more than 20 users. FileHold scales to support thousands of users and millions of documents. Installed on premise or the cloud,...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
The Nuxeo Platform provides every core knowledge management capability you would expect from an enterprise platform. Nuxeoの詳細
Large enterprise organizations use the Nuxeo Platform to build intelligent knowledge management systems for searching, managing, and accessing otherwise hidden information across multiple systems. With a flexible metadata model, intuitive search capabilities, native workflows, connectors, and analytics, the Nuxeo Platform is ideal for complex knowledge management applications. Nuxeoの詳細
Large enterprise organizations use the Nuxeo Platform to build intelligent knowledge management systems for searching, managing, and accessing otherwise hidden information across multiple systems....

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Empower first-time-right in manufacturing and field service engineering with digital work instructions, checklists, and SOPs. SwipeGuideの詳細
Facilitate workforce excellence through digital standard work. The SwipeGuide platform and apps empower food and beverage manufacturers to improve operational knowledge and performance across sites, lines, and teams. Our customers - including Heineken, PepsiCo, Orkla, and Coca-Cola - improve First-Time-Right (+26%) while improving knowledge retention by 25%. Digital standard work drives operational excellence. SwipeGuide delivers it in a way that finally makes sense. SwipeGuideの詳細
Facilitate workforce excellence through digital standard work. The SwipeGuide platform and apps empower food and beverage manufacturers to improve operational knowledge and performance across sites,...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Get more out of your organisations knowledge! Galisto simplifies your knowledge management easy and secure with low initial risk. Galistoの詳細
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to connect this information to valuable knowledge. External partners may be integrated without reducing data security and privacy. Galisto follows a defined Knowledge Management process an is therefore best prepared for this important growing part of any organisations work. Galistoの詳細
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Supercharge your Policies and Procedures, with approval workflow, quizzes for training, attestation, checklists, web-chat & much more. Staff.Wikiの詳細
Staff.Wiki is a modern, easy to use Wiki tool to supercharge and secure your Policies & Procedures. Add quizzes to reinforce policies, bring procedures to life with workflow-powered checklists, request staff to sign-off on policies, and manage updates with approval workflow and version control that highlights every change in an article's history. Use either in the cloud or on-premise for maximum security. Affordable, feature-rich and enterprise-ready. Sign up for an instant free trial today! Staff.Wikiの詳細
Staff.Wiki is a modern, easy to use Wiki tool to supercharge and secure your Policies & Procedures. Add quizzes to reinforce policies, bring procedures to life with workflow-powered checklists,...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
An all-in-one solution for software projects and teams Spaceの詳細
JetBrains Space is a unified platform for the entire software development pipeline and team collaboration. Host Git repositories, review code, automate your CI/CD, store and publish packages, manage issues and documents, and communicate in chats. All in one place and integrated out-of-the-box. Space removes the silos that are often inherent to organizations, helps individuals and teams be more productive, and makes the collaboration process more enjoyable. Spaceの詳細
JetBrains Space is a unified platform for the entire software development pipeline and team collaboration. Host Git repositories, review code, automate your CI/CD, store and publish packages, manage...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Pobuca Knowledge analyzes conversations from all customer touchpoints to generate insights for your CS agents and educate your bot. Pobuca Knowledgeの詳細
Pobuca Knowledge is an AI-based solution that analyzes conversations from all customer touchpoints, extracts Q&As for your knowledge base, assesses customer service agents’ performance, and educates your service bots. Build a knowledge base from existing customer dialogs in natural language that automatically become Q&A articles and generate valuable insights. Pobuca Knowledgeの詳細
Pobuca Knowledge is an AI-based solution that analyzes conversations from all customer touchpoints, extracts Q&As for your knowledge base, assesses customer service agents’ performance, and educates...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth.
Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.
Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps,...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Get the freedom to create your own stunning website exactly the way you want - for free.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you're creating a site for the first time or you're a pro, we've got you covered. Wix ADI builds you a unique site with professional text, images & more. Wix Editor gives you design freedom with advanced functionality & easy drag & drop. And with Wix Code, you can create state-of-the-art site & apps.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software.
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software. It can be used internally by agents for quick resolutions, and externally by customers to solve their own issues¿on any platform. Companies that use Zendesk's knowledge base software can improve agent efficiency and reduce support costs by 50%. This industry leading customer support solution is easy to deploy, yet flexible enough to customize to your needs.
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software. It can be used internally by agents for quick resolutions, and externally by customers...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over multiple channels and languages. Create Multi-brand SEO friendly knowledge base articles for each of your brand to answer your customer's frequently asked questions. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing,...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions,...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Speed up your IT process by using and creating knowledge base for your service desk software
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How do I reset my password?" fifty times a day; not only does this make their life incredibly monotonous but it also makes the end-user wait for an answer to a problem or query that actually could be solved in a jiffy with the right guide.
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. By bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes.
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
TalentLMSはトレーニングを成功に導くために開発されたLMSです。管理が簡単で使いやすく、チームは最初から安心してトレーニングを受けることができます。
TalentLMSはトレーニングを成功に導くために開発されたLMSです。誰もが満足できるように設計されており、優れたチームや企業が成長する場となっています。完全にカスタマイズ可能で、管理も簡単なため、チームは自宅から安心してトレーニングを受けることができます。TalentLMSは、どのようなチームや用途にも適したトレーニングを簡単に提供することができ、専門的なガイダンスやサポートもあらゆる段階で利用できます。トレーニングの民主化というミッションにおいて、TalentLMSはすでに世界の70,000以上のチームがサービスを利用しています。
TalentLMSはトレーニングを成功に導くために開発されたLMSです。誰もが満足できるように設計されており、優れたチームや企業が成長する場となっています。完全にカスタマイズ可能で、管理も簡単なため、チームは自宅から安心してトレーニングを受けることができます。TalentLMSは、どのようなチームや用途にも適したトレーニングを簡単に提供することができ、専門的なガイダンスやサポートもあらゆる段階で利...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
何百万人ものユーザーが信頼する、受賞歴のあるナレッジ・マネジメント・システムの無料トライアルを、完全にリスクフリーで開始しましょう。
SAP Litmosにより、ナレッジマネジメントが簡単かつ柔軟になります。クラウド・ベースの継続的学習プラットフォームは、ユーザー体験を念頭に置いて設計されています。学習者の体験を念頭に置いて設計されたプラットフォームにおいて、コンテンツはあらゆるデバイスから、ユーザーがすでに利用中のアプリケーションで、アクセス可能です。それにより、本格的に組み込まれた学習体験を得ることができます。20の業界、130カ国以上で数百万人のユーザーがSAP Litmosを使用して、より質の高い学習をしています。
SAP Litmosにより、ナレッジマネジメントが簡単かつ柔軟になります。クラウド・ベースの継続的学習プラットフォームは、ユーザー体験を念頭に置いて設計されています。学習者の体験を念頭に置いて設計されたプラットフォームにおいて、コンテンツはあらゆるデバイスから、ユーザーがすでに利用中のアプリケーションで、アクセス可能です。それにより、本格的に組み込まれた学習体験を得ることができます。20の業界、1...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going on in your company. Flowlu's tools let you know what your employees are doing and what problems they are facing. You can track every part of your business, from time spent by your team and their workload to overall costs, and customer invoices.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Trainualは、成長するチームのための最先端の知識管理およびトレーニング・プラットフォームです。Trainualでビジネスアイディアを具体化
Trainualは、成長するチームのための最先端の知識管理およびトレーニング・プラットフォームです。すべての役割と責任に関する、すべてのプロセス、ポリシー、手順を1箇所で文書化し、配分します。使いやすく、実装も迅速で、どこからでもアクセスできます。デスクトップ、iOS、Androidで利用可能で、Chromeブラウザ拡張機能で必要なときに知識を表面化させます。Trainualは、チームが迅速に作業を行うことを可能にし、必要なことをすべて把握し、責任感を持たせることを容易にします。
Trainualは、成長するチームのための最先端の知識管理およびトレーニング・プラットフォームです。すべての役割と責任に関する、すべてのプロセス、ポリシー、手順を1箇所で文書化し、配分します。使いやすく、実装も迅速で、どこからでもアクセスできます。デスクトップ、iOS、Androidで利用可能で、Chromeブラウザ拡張機能で必要なときに知識を表面化させます。Trainualは、チームが迅速に作業...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Knowledge engagement software enabling teams to access, collaborate across, and draw upon their organization¿s collective intelligence.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization¿s collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support.
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days.
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk -...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Quip combines documents, spreadsheets, and chat in one organized experience.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Help Scout is a web-based help desk designed for a great customer experience.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
livepro is the top rated CX Knowledge Management Solution that serves agents ANSWERS, not documents in any channel that is required.
livepro is a cutting-edge cloud based Knowledge Management solution purpose built for Customer Experience. Perfect for contact centers, we focus on delivering accurate answers to agents quickly without the need to search for documents. Utilising powerful features like smart search and easy to follow process guidance you can expect to improve cx scores, cut training times, reduce AHT and boost staff engagement as agents become knowledge experts across multiple departments when needed.
livepro is a cutting-edge cloud based Knowledge Management solution purpose built for Customer Experience. Perfect for contact centers, we focus on delivering accurate answers to agents quickly...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
MangoAppsは、従業員が一体感を感じられる体験を作り出し、全員に共通認識を持たせるうえで役立つナレッジ管理プラットフォームです。
MangoAppsは、従業員が一体感を感じられる体験を作り出し、互いの知識と経験を共有し、そこから利益を得るために必要なツールを備えたナレッジ管理プラットフォームです。使いやすい最新のプラットフォームが一元化されたハブとして機能し、従業員はそこから、カスタマイズされた単一のダッシュボード上で、ツールやアップデートをすべて確認できます。このアプローチによって、整合性と効率性の促進やコミュニティの強化が進み、誰もが簡単に学び、その内容を共有できます。
MangoAppsは、従業員が一体感を感じられる体験を作り出し、互いの知識と経験を共有し、そこから利益を得るために必要なツールを備えたナレッジ管理プラットフォームです。使いやすい最新のプラットフォームが一元化されたハブとして機能し、従業員はそこから、カスタマイズされた単一のダッシュボード上で、ツールやアップデートをすべて確認できます。このアプローチによって、整合性と効率性の促進やコミュニティの強化...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and grow through their success. It's free to get started and will grow with you. HubSpot is a leading growth platform. Since 2006, we have been on a mission to make the world more inbound. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software, services, and support.
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Decision tree driven interactive guides that plug into most KB & CRM systems. Follow business processes in an interactive manner.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
SkyPrepは、従業員向け研修のあらゆる面の自動化や、オンライン・プラットフォームへの簡単かつスムーズな移行を専門としたツールです。
SkyPrepは、従業員向け研修のあらゆる面の自動化や、オンライン・プラットフォームへの簡単かつスムーズな移行を専門としたツールです。 シンプルなインタフェースに加えて、最新の設計により完全にカスタマイズ可能なため、極めて個人的でダイナミックなオンライン研修環境が実現できます。 もちろん、直感的に操作できる洗練されたデザインに加え、多くの機能が提供されています。あらゆる種類のファイルのアップロード機能や評価の作成、そして説得力のあるレポートの作成機能などが含まれています。
SkyPrepは、従業員向け研修のあらゆる面の自動化や、オンライン・プラットフォームへの簡単かつスムーズな移行を専門としたツールです。 シンプルなインタフェースに加えて、最新の設計により完全にカスタマイズ可能なため、極めて個人的でダイナミックなオンライン研修環境が実現できます。 もちろん、直感的に操作できる洗練されたデザインに加え、多くの機能が提供されています。あらゆる種類のファイルのアップロード...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Cloud-based reference management for researchers.
Clean and simple reference management for the web. Sync your library to all your devices and read and annotate like on paper on your iPad, iPhone, or Android device. Cite your papers in Google Docs and Microsoft Word.
Clean and simple reference management for the web. Sync your library to all your devices and read and annotate like on paper on your iPad, iPhone, or Android device. Cite your papers in Google Docs...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
eXo Platform is a digital workplace solution with a built-in knowledge management system to leverage your most valuable assets.
eXo Platform is a digital workplace solution with a built-in knowledge management system that helps you drive company performance, facilitate knowledge transfer and improve employee training. eXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place. It is a great way to create a full-featured knowledge base.
eXo Platform is a digital workplace solution with a built-in knowledge management system that helps you drive company performance, facilitate knowledge transfer and improve employee training. eXo...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Cloud Based and On-Premises Document Management Software. Securely store and search documents. No 3rd party license needed.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for both iOS and Android users, enabling access when you are on the move. Features include multi level workflows, optical character recognition, custom metadata, full text search and more. Integrates with Microsoft Office (including Outlook) and with Gmail.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Yext organizes a business's facts so it can provide direct answers to consumer questions — wherever people search.
Today, the majority of search bars on business websites just scan for keywords and return a list of links, rather than actually answering questions. That’s a frustrating brand experience for your customers, and it’s blocking you from revenue. With Yext, the difference is Answers. We’ve built a modern, AI-powered Answers Platform that gives your customers direct answers anywhere they ask questions. Google brought AI search to consumers. Yext is bringing AI search to the enterprise.
Today, the majority of search bars on business websites just scan for keywords and return a list of links, rather than actually answering questions. That’s a frustrating brand experience for your...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Pobuca Connect provides you with a unified company address book, which is easy to access and share with your coworkers.
Upgrade your team with a versatile contact management app, convert your multiple business contact lists into one unified address book and access it from the web, mobile, or even inside Outlook and Gmail. Add custom fields and tags to organize your contacts, track activities, set tasks, and automatically enrich your contacts using LinkedIn and email signatures. Trial and freemium version available to experience it today!
Upgrade your team with a versatile contact management app, convert your multiple business contact lists into one unified address book and access it from the web, mobile, or even inside Outlook and...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
RFPIO is a response management platform helping teams share knowledge, collaborate, and digitally transform the response processes.
RFPIO is a cloud-based response management platform and the industry's first AI-enabled solution, trusted by some of the world's smartest companies to share knowledge, collaborate, and digitally transform their response processes. Through robust and bi-directional integrations, with an open API, teams can connect their people and improve content quality and accessibility enabling collaboration without boundaries.
RFPIO is a cloud-based response management platform and the industry's first AI-enabled solution, trusted by some of the world's smartest companies to share knowledge, collaborate, and digitally...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
A knowledge management help desk software that helps you remove clutter and manage your customer support queries easily.
HappyFox is a web based knowledge management help desk hosted on the cloud. It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the mobile. It supports both internal and external knowledge base. HappyFox's powerful search and automatic in-line suggestions helps your customers to find solutions faster. Community forums help customers connect.
HappyFox is a web based knowledge management help desk hosted on the cloud. It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理
Shelf’s #1 rated knowledge automation platform drives higher-quality CX by powering faster answers to your remote agents and customers.
Shelf’s knowledge automation platform powers faster answers to your remote agents and customers. A next-gen, extensible solution unifies new and existing knowledge, and surfaces answers directly in your contact center and self-service apps. AI ensures accuracy by learning the answers customers like most, and automates maintenance to improve resources with less effort. Deliver high-quality CX at scale and enable your people to know more with Gartner’s #1 knowledge solution for Ease of Use.
Shelf’s knowledge automation platform powers faster answers to your remote agents and customers. A next-gen, extensible solution unifies new and existing knowledge, and surfaces answers directly in...

機能

  • カタログ化、カテゴリ化
  • コラボレーションツール
  • ナレッジベース管理
  • セルフサービスポータル
  • フルテキスト検索
  • コンテンツ管理

ナレッジ管理のお役立ちガイド

What is knowledge management software?

Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.

Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.

The benefits of knowledge management software

Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:

  • Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal. 
  • Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short. 
  • Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.

Typical features of knowledge management software

  • Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
  • Full text search: Search for specific keywords in entire documents, not just limited sections.
  • Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
  • Cataloging: Organize documents based on similar tags and keywords.
  • Collaboration: Work together on projects by sharing information with colleagues in real time.
  • Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
  • Discussion boards: Ask questions and share ideas via online forums or groups.
  • Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform. 
  • Text editor: Allow users to edit text from within the application via a built-in editor.

Considerations when purchasing knowledge management software

  • Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
  • Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
  • Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
  • Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time. 
  • Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.